How do I place an order?
Placing an order with Badminton Bay is easy. There's no need to even create an account. Purchasing without an account is possible, although creating an account will have benefits like reviewing order status and keep track of your previous orders (please refer to the benefits of having an account).
Order can also be accepted via email, contact us page or phone.
Here are the steps you need to follow to place an order:
To search for something in particular or just looking to discover something new and exciting, simply enter the keywords into the Search Box, and we will show you all matching results.
Exact matches can be searched for in product descriptions by selecting the "Search in product descriptions" option. For example, "high speed frame" would generate a result set which match the exact string.
You can also click on the product categories on the left navigation box to view the product in each category.
More Product Info
Detail information about a particular item is displayed on the product detail page. The details will have additional images and usually include customer reviews, which provide helpful information about the product.
If you can't find your answer in our web store, feel free to contact us for more information. We will be glad to help answer your questions.
Order Form Problem and Troubleshooting
Your satisfaction is important to us. If you encounter any error message or having difficulties completing our online order, please read through the suggestions below:
Unsure if your order is successful?
Sometimes an order will be successful even if you get an error message on the last step. Please check the status of the last order in "My Account" before trying to place the order again.
My Shopping Cart is Empty.
If your Shopping Cart is empty or items are missing from it although you have added the items to cart, it is likely that you have your browser cookies turned off or that you have not logged on to your account.
Can't add items.
If you can't add an item to the Shopping Cart or the "Add to Cart" button is not appearing on the product page, please contact us to report the problem.
Error message on payment page.
Verify that the credit card number was entered correctly. Make sure that you have selected the correct credit card type and expiration date. If you are using a new card, please be sure that you have activated the card before using it.
Discount Coupon or Gift Voucher code is not accepted.
Be sure that you are entering the Redeem Code exactly as it appears on you email, and that the code has not expired. If the code is correct, then it's likely that your order does not meet the qualifications for using the coupon or voucher. If you feel that this is not the case, please contact us for further support.
Discount Coupon or Gift Voucher code is "already redeemed".
You can enter your Redeem Code into the order form only once to redeem those funds. If you are receiving the "already redeemed" message, and you feel that this is not the case, please contact us for further support.
Page keeps looping back or is not updating.
If you are being looped back to the same page on the order form, or the form is not updating when you make changes, it is possible that your web browser is caching (storing) an old copy of the page. You can force your browser to update the page by holding down the Ctrl key on your keyboard and simultaneously pressing F5 key.
These errors usually occur for only a short time. Please return to our website and try again later.
If your problem is not listed above, please try to refresh the page or clear you browser cache.
If after you have tried these suggestions and none of them works, please contact us and provide as much information as possible, including:
Our Support Center will be happy to assist you.
Incorrectly entered an address may unnecessarily delay the shipment. Please enter the address information carefully and double-check for typos and other errors.
What are Cookies?
A "cookie" is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information.
What are they used for?
Is enabling cookies safe?
Yes. An HTTP Cookie cannot be used to get data from your hard drive, get your email address or steal sensitive information about you.
Order Statuses and Their Meanings
There are a few order statuses available for your order. These order status and meaning are shown below:
After you click on the "Confirm Order" button on the Checkout process, and waiting for the payment to be completed.
We have received the order and payment confirmation. We will start preparing and packing your order for delivery.
Once your order is ready for delivery, we will hand it over to our shipping agent to be delivered to you.
The order has arrived at your shipping address according to the tracking information.
You have received and satisfied with the order.
We received your return and the refund is completed.